Incident Management for I.T. Departments

An in depth look at Incident Management for I.T. departments. 10 simple steps to design and deploy your Incident Management program based on ITIL's best practices. Topics include: Incident Detection Incident Prioritization Response Plans Managing an Incident Escalation Matrix Communications Plans Vendor Management Documentation Bonus Templates The author has over 30 years of leading I.T. departments for some of the world's largest companies. This book goes beyond ITIL's theory with real world experience and recommendations

Author: Darren O'Toole
Publisher: Createspace Independent Publishing Platform
Published: 04/04/2015
Pages: 48
Binding Type: Paperback
Weight: 0.17lbs
Size: 9.02h x 5.98w x 0.10d
ISBN13: 9781511631747
ISBN10: 1511631740
BISAC Categories:
- Computers | System Administration | Backup & Recovery

About the Author
Darren O'Toole has been an I.T. thought leader for 30 years, working for some of the world's largest companies. His real world experience and practical approach to process help simplify and clarify complex topics. He holds an MBA in I.T. Management and attended Harvard Business School's I.T. Leadership Executive Education program.

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