Description
Leadership has the single biggest impact on customer experience.
Does your team take care of your customers as well as you would like?
Does the team feel you care about them as much as you do for your customers?
Customer and employee experience are inextricably linked, and this book emphasises the importance of both.
Monique Richardson draws on decades of experience and examples of exceptional service-driven leaders and organisations across all sectors to show that caring for your people is at the heart of all service leadership. Happy customers are the result of a happy team. This book is full of practical ideas and actions that are a roadmap for you to become an exceptional service leader.
If you're ready to elevate the customer and employee experience in your organisation, then this is the book for you. Valuable insights will help you improve your team's performance, create happy customers and ultimately drive business success.
Author: Monique Richardson
Publisher: Bookpod
Published: 05/05/2023
Pages: 272
Binding Type: Paperback
Weight: 0.81lbs
Size: 9.00h x 6.00w x 0.74d
ISBN13: 9780645792706
ISBN10: 0645792705
BISAC Categories:
- Business & Economics | Leadership
- Business & Economics | Customer Relations
- Business & Economics | Industries | Service